Shipping and Returns

Shipping

We do our best to get your order out the door as quickly as possible. All orders are processed within 0 to 5 business days (excluding pre-orders, weekends, and holidays) after you receive your order confirmation email. Once your order ships, you’ll get a tracking notification so you can keep an eye on its journey.

Once we hand your package off to USPS, ownership transfers to you. That means we’re responsible for your order until it reaches the post office, but after that, any shipping issues—delays, lost or damaged packages, or misdeliveries—must be handled directly with USPS. Shipping is a separate service you purchase along with your order, and while we wish we could personally ensure every package arrives safely, we don’t have control over what happens once it leaves our hands.

If you have any questions or concerns about your order, feel free to reach out at hello@nullknives.com, and we’ll do our best to assist you.

 

Returns & Refunds

We want you to be happy with your purchase, but we also want to keep things fair. Here’s how our return policy works:

Returns

You have 14 days from the day your order arrives to request a return. That said, we accept returns only for defective merchandise—not a "buy it, try it, and send it back" situation. We’re a small company that stands behind our products, but we reserve the right to decline returns that aren’t due to a defect.

To be eligible for a return, the item must be in brand-new condition—unused, uncarried, with tags, and in its original packaging. You’ll also need proof of purchase.

Before sending anything back, please contact us at hello@nullknives.com to initiate the process. If your return is approved, you’ll be responsible for return shipping. Returns sent without prior approval won’t be accepted.

Pre-Orders

Pre-orders are a commitment—we don’t offer returns or refunds while production is underway. Since pre-orders fund the manufacturing process, those funds remain locked in until production is complete. Our pre-order timelines typically range from 4-6 months, and by placing a pre-order, you’re agreeing to these terms.

Refunds

Once we receive and inspect your return, we’ll let you know if your refund has been approved. If it is, the funds will be sent back to your original payment method. Keep in mind that banks and credit card companies may take some time to process the refund on their end.

Restocking Fee

Some returns may be subject to a 10% restocking fee to cover processing costs.

If you have any issues with your order, don’t hesitate to reach out—we’ll do our best to make things right. Contact us at hello@nullknives.com and we’ll take it from there.

 

 

What is Route and Green Package Protection?
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit, while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO2 from the air and promotes a flourishing ecosystem.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online, Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here.

Purchased Route's Green Package Protection and looking to file a shipping issue online? Click here to file a claim with Route.

 

How Does Route Protection Work?
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim? File here.

Is Route Green Package Protection Refundable?
Once Route’s services have been utilized and the package(s) have been successfully delivered, this insurance is not eligible for a refund.

How Does Route Process Refunds Or Reorders?

  • Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes. In both cases, the Route Premium cost will not be refunded.
  • Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

How and when Should I File a Claim?

  • If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a claim here.
  • Marked As Delivered (Stolen) – Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.
  • Stuck In Transit (Lost / never arrives) – Claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
  • Damaged – Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered. If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

All of Route’s policies are listed here.

 

What are Route's Terms and Conditions?
Route’s terms and conditions are listed here.