Shipping

All orders are processed within 0 to 5 business days (excluding pre-orders, weekends, and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We are responsible for your new purchase until it reaches the Post Office. Ownership of packages turned over to USPS transfers to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS.

 

What is Route and Green Package Protection?
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit, while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO2 from the air and promotes a flourishing ecosystem.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online, Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here.

Purchased Route's Green Package Protection and looking to file a shipping issue online? Click here to file a claim with Route.

 

How Does Route Protection Work?
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim? File here.

Is Route Green Package Protection Refundable?
Once Route’s services have been utilized and the package(s) have been successfully delivered, this insurance is not eligible for a refund.

How Does Route Process Refunds Or Reorders?

• Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes. In both cases, the Route Premium cost will not be refunded.
• Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.
  
  

How and when Should I File a Claim?

• If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a claim here.
• Marked As Delivered (Stolen) – Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.
• Stuck In Transit (Lost / never arrives) – Claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
• Damaged – Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered. If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

All of Route’s policies are listed here.

 

What are Route's Terms and Conditions?
Route’s terms and conditions are listed here.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Please note: We accept returns and exchanges for defective merchandise, not a buy it, try it, and return it.  We are a small company that stands behind our products, but we reserve the right to refuse any return not due to defect.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items purchased cannot be returned or refunded without prior communication with Null Knives and Tool LLC. If there is an issue with a purchased item, we will work with you to correct the issue if possible. Only items that are deemed functionally defective are eligible for a return and/or refund. 

To start a return, you must contact us first at hello@nullknives.com. If your return is accepted, you will be responsible for return postage. Items sent back to us without first requesting a return will not be accepted.

PRE-ORDERS
No pre-order item is eligible for a return/refund during the production of the item. Due to the nature of pre-orders, funds cannot be released during production. Production for pre-orders has an estimated 6-8 month timeline to completion. By purchasing a pre-order item, you agree to this term.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

PRE-ORDERS
No pre-order item is eligible for a return/refund during the production of the item. Due to the nature of pre-orders, funds cannot be released during production. Production for pre-orders has an estimated 6-8 month timeline to completion. By purchasing a pre-order item, you agree to this term.

Restocking Fee: Note that some items may be subject to a 10% restocking fee to cover the costs lost due to processing fees.