Shipping

All orders are processed within 0 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email (this excludes pre-orders). You will receive another notification when your order has shipped. 

We are responsible for your new purchase until it reaches the Post Office. Ownership of packages turned over to USPS transfers to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS. INSURANCE is available to add to any order, and is recommended for any order you can't afford to lose.

 

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Please note: We accept returns and exchanges for defective merchandise, not a buy it, try it, and return it.  We are a small company that stands behind our products, but we reserve the right to refuse any return not due to defect.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items purchased cannot be returned or refunded without prior communication with Null Knives and Tool LLC. If there is an issue with a purchased item, we will work with you to correct the issue if possible. Only items that are deemed functionally defective are eligible for a return and/or refund. 

To start a return, you must contact us first at hello@nullknives.com. If your return is accepted, you will be responsible for return postage. Items sent back to us without first requesting a return will not be accepted.

PRE-ORDERS
No pre-order item is eligible for a return/refund during the production of the item. Due to the nature of pre-orders, funds cannot be released during production. Production for pre-orders has an estimated 6-8 month timeline to completion. By purchasing a pre-order item, you agree to this term.

 

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

PRE-ORDERS
No pre-order item is eligible for a return/refund during the production of the item. Due to the nature of pre-orders, funds cannot be released during production. Production for pre-orders has an estimated 6-8 month timeline to completion. By purchasing a pre-order item, you agree to this term.

Restocking Fee: Note that some items may be subject to a 10% restocking fee to cover the costs lost due to processing fees.